Mark Hillary is our blogger and an author of 17 books on technology and customer experience.
How Technology Companies Are Delivering A Wave Of CX Innovation
It’s always great to see when the new issue of Intelligent Sourcing arrives. It’s updated all the time online, but there is still something nice about seeing a collection of news bound together in a real magazine.
The Soft Skills You Need To Work in DevOps
DevOps refers to Development Operations. It is a combined set of software development practices that bring together the development of software with IT operations. The aim is to improve the systems development environment so the software lifecycle can be shorter – it’s bringing software development closer to the business that it serves.
Connecting RPA to Create An Automated Enterprise
How does Robotic Process Automation (RPA) really change the enterprise? Naturally, there is a need to seek out the expertise of companies (like IBA Group!) that have expertise in all the main software systems – because it pays to bring in experts when delivering a completely new system, but what about the wider changes that continue after the implementation?
Digital Twins Will Aid Digital Transformation In 2020
I wrote recently on this blog about the use of SAP to create Digital Twins, a digital representation of a real system so it can be more easily monitored and controlled. As I mentioned earlier, this has been a common practice in aviation for several years.
RPA Is The First Step To Data Automation, Not The Final Answer
Last year the analyst firm HfS Research published a cautionary article on Robotic Process Automation (RPA). They warned that the technology and outsourcing market was hyping RPA beyond what it could possibly achieve – the talk of RPA changing the world is all hype.