Mark Hillary
Mark Hillary is our blogger and an author of 17 books on technology and customer experience.
July 8, 2015
Taking Mobile Tech From Home to Enterprise
Think about the consumer technology that you regularly use today. You probably have a smart phone, maybe a Kindle or other e-reader, maybe an Apple Watch or similar device that can access information from your phone.
April 11, 2019
How Technology Companies Are Delivering A Wave Of CX Innovation
It’s always great to see when the new issue of Intelligent Sourcing arrives. It’s updated all the time online, but there is still something nice about seeing a collection of news bound together in a real magazine.
April 25, 2019
How SAP Is Redefining How ERP Can Create New Business Solutions
I visited IBA Group just a few months ago and one of the most interesting interactions I had during my visit was with Dmitry Konevtsev, the SAP Department Director.
June 4, 2019
Digital Twins Will Aid Digital Transformation In 2020
I wrote recently on this blog about the use of SAP to create Digital Twins, a digital representation of a real system so it can be more easily monitored and controlled. As I mentioned earlier, this has been a common practice in aviation for several years.
December 2, 2019
The Soft Skills You Need To Work in DevOps
DevOps refers to Development Operations. It is a combined set of software development practices that bring together the development of software with IT operations. The aim is to improve the systems development environment so the software lifecycle can be shorter – it’s bringing software development closer to the business that it serves.
January 22, 2019
Using The Cloud To Achieve Digital Transformation
All these benefits of the cloud have become normalised, but could we be achieving more with cloud-based services?