From February 14 to February 17, IBA Group attended the Outsourcing World Summit 2016 (OWS16) held in Lake Buena Vista, Florida. Organized by the International Association of Outsourcing Professionals (IAOP ®), the summit gathered more than 800 outsourcing customers, providers, advisors, and academics from over 40 countries.
At the summit, IAOP® unveiled the 2016 Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists and named IBA USA among the 2016 Global Outsourcing 100 companies.
According to Debi Hamill, CEO of IAOP®, the program of the summit was specifically compiled by IAOP® expert members `to address the very latest issues on top of mind of outsourcing professionals‘.
The three–day event featured discussions and presentations, covering a number of latest trends and technologies, such as social, mobile, analytics, cloud (SMAC), the Internet of Things (IoT), and robotics process automation (RPA).
Numerous educational track sessions at OWS16 touched upon five major topics:
- Good Governance and Risk Management
- Getting Innovation to Work for You
- Today’s Trends and Concepts of the Future
- A Buyer’s–Eye View: Learning from Customer Experiences
- Building Relationships and Contracts that Work
A special round table discussion was devoted to robotics process automation, its business value, the way it affects outsourcing relationship, and how RPA is expected to shake things up. According to Accenture, “intelligent automation — integrated analytics, machine self–learning and artificial intelligence — is becoming the essential new co–worker for the digital age… freeing people from more mundane tasks to do higher–impact work”.
At the awards luncheon, IAOP honored winners of the Global Excellence in Outsourcing (GES), Global Outsourcing Social Responsibility Impact (GOSRIA), and Leadership Hall of Fame awards.