SUPPORT

We develop our own solutions for application and system support based on Mainframe, IBM and SAP, we also advise our clients on our solutions and those implemented by our partners.

BUSINESS CHALLENGES

QUICK TIPS

Continuously monitor business applications in critical z/OS (System Z) subsystems: IMS, CICS, MQ, DB2, TWS, nFTP.
APPULSE automatically identifies a problem, creates a ticket in JIRA, Redmine and other project management systems, and notifies the employee about the task via Slack, Telegram, Viber, etc.

QUICK TIPS

Send high-priority requests to IBA Group support service. It takes only 10 minutes to register the incident and send the ticket to the specialist who will fix the problem in no more than 2 hours.

APPULSE uses neural networks and offers a ready-to-use solution based on the previous experience. You decide on whether to accept solution, suggested by APPULSE, or to cope with the task on your own.

SOLUTIONS & PRODUCTS

QUICK TIPS

Get the problem solved in due time. IBA Group employees will respond to the incident and handle it depending on its type and priority within the time specified in the agreement.

SOLUTIONS & PRODUCTS

  • Shared SAP support

QUICK TIPS

Integrate business applications that run on various z/OS servers, lpars, subsystems and are supported by L1/L2 level support teams into one platform.

IBA GROUP CENTER OF EXCELLENCE

IBA Group specialists fix errors, find workarounds for non-routine tasks and advise clients on introduced solutions onsite and remotely.  IBA Group processes correspond to ISO/IEC 20000-1:2012 standard.

Mainframe system and application support

We support middleware (ECMVS, RMM) and offer remote support services for operating systems and applications at L2 and L3 levels.

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SAP and IBM-based solutions support

We upgrade SAP systems and support SAP-based applications 24/7. We detect incidents, fix problems and deliver the relevant reports. SAP support is implemented in compliance with ITIL V3 Process Model.

We support and maintain applications based on IBM Lotus/Domino, IBM Cloud & Smarter Infrastructure, IBM Cognos, IBM Content Foundation (FileNet), IBM WebSphere, IBM SPSS.

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Support and maintenance of our own software and hardware solutions, as well as applications of our partners

We advise on our own solutions and products created by our partners. The support team rapidly handles users’ requests and fixes system errors.

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500+ L3 SUPPORT PROBLEMS FIXED FOR THE YEAR

IBA Group specialists support and develop Storage Management System (SMS). Over the year, the team has carried out 20 types of operations to introduce new functions to the product and has fixed 900 L2 support errors.

HOW WE DO IT

1First contact

We analyze needs of your business, specify your expectations and solution requirements, and define processes that should be automated.

2Requirement specification

We define main project challenges and risks and ways of handling them; discuss requirement specification details, estimate schedule and costs.

3The Offer

We agree final project cost and cooperation terms. Sign the documents.

4Consulting and prototyping

We provide consultation on technologies and products. We prototype automation solutions and offer services of our DevOps engineers.

5Development and training

The development process is transparent. You receive progress reports on a regular basis. After project implementation, we educate your personnel to work with the new system.

6Maintenance and support

We agree terms and costs of system maintenance and support.

CONTACT IBA GROUP

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