IAOP Includes IBA Group in The 2020 Global Outsourcing 100

February 17, 2020

On February 17, IAOP® unveiled The 2020 Global Outsourcing 100® list at the Outsourcing World Summit held in Orlando, Florida, the United States. IBA Group was listed among The Global Outsourcing 100 companies in the Leader judging category for the eighth consecutive year.

“Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely, which is why choosing the right partners is more important than ever,” said Debi Hamill, IAOP CEO. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”

The 2020 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

The 2020 panel is led by IAOP CEO, Debi Hamill.

To help ensure participation by a broad cross-section of the industry, The Global Outsourcing 100 list includes larger established global firms, referred to as ‘Leaders,’ smaller, faster-growing firms with less than $50 million per year in revenue and/or fewer than 5,000 employees, referred to as ‘Rising Stars,’ as well as ‘Advisors,’ regardless of size. Companies are first organized by Leader, Rising Star or Advisor criteria, then evaluated based on the four judging categories. The final list is composed of the top-scoring companies, regardless of type.

For 2020, four areas were considered and judged:

  1. Customer References as demonstrated through value being created at the company’s top customers.
  2. Awards and Certifications as demonstrated through the value being created through industry recognition, and relevant organizational and individual professional certifications.
  3. Programs for Innovation as demonstrated through specific programs and resulting outcomes that produce new forms of value for customers.
  4. Corporate Social Responsibility (CSR) as shown through corporate programs and outcomes that address such topics as community involvement and development, labor practices, human rights, fair operating practices, environmental impacts, consumer issues, and organizational governance.

The aggregate scores from the areas above determine inclusion on the lists. All companies included on the list will have demonstrated their global excellence; full “stars” will be awarded to all companies distinguishing themselves in one or more judging categories.

In 2019, IAOP® compiled the Best of The Global Outsourcing 100 list to mark the organizations’ tenth anniversary. The list featured IBA Group in the categories Top Leaders, Customer References, Top Innovation, Top CSR, and Multiple Appearances.

About IAOP

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.

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