ROI of Enterprise IT Support
Author: Sergei Zhmako
We all know that IT downtime is costly, but did you know that it can cost large enterprises up to $9,000 per minute? That staggering statistic is because outages can impact teams, locations, and time zones. A brief disruption ripples into massive financial losses and impacts customer trust.
Reliable IT support is crucial for safeguarding your competitive advantage. The ROI of enterprise IT support extends well beyond cost savings. It also improves your operational efficiency, enables scalability, and fosters the innovation you need to stay ahead of the competition.
As a leader in IT solutions, IBA Group brings decades of expertise to your company. We deliver measurable ROI to help you maximize the value of your IT investments while minimizing risk.
The Role of Enterprise IT Support
IT support has many key functions in modern enterprises. One of the main roles is keeping your technology running smoothly. Preventative maintenance is a significant requirement to ensure functionality and safety. By engaging with IT support experts, you’ll minimize downtime by ensuring those critical preventative maintenance and tasks are carried out to support IT health.
IT support also plays a crucial role in supporting digital changes and updates. Today’s IT isn’t static. It’s constantly changing and growing. Each day, there are new improvements and innovations. It’s crucial that you stay on top of these new tools to keep your business on the cutting edge.
For example, mainframe-to-cloud migrations and mobile solutions are just two business improvements that require careful IT support and oversight. Any customer-facing updates are especially critical.
The growth and scalability of your business depends on your IT support. Experienced IT experts will help you stay aware of the latest options for growing your business, innovating your approach to customer service, and improving your company’s efficiency with accuracy and speed.
Enterprises require reliability in mission-critical systems like SAP and mainframes. They need expertise and insight when handling complex technologies like big data, business analytics, and cloud solutions. Specialized support is a savvy way to protect your business and ensure that you’re maintaining your competitive edge.
Tailored, robust IT support services, like the enterprise-level solutions from IBA Group, help ensure you’re positioned at the top of your industry. IT support across many businesses and industries requires specialization—something that most enterprises don’t necessarily have internally.
Experts immersed in the latest innovative technology spaces will stay at the leading edge of “what’s next.” If you want to stay on top of tech, you need to engage with people who have experience in tech while simultaneously understanding enterprise needs and industry-specific requirements.
Calculating the ROI of IT Support
When downtime costs thousands per minute in lost productivity and revenue (not to mention reputational damage), the necessity of experienced and effective IT support becomes clear.
Beyond downtime, underperforming systems add to the cost of ineffective IT support. Many businesses invest in technology without the internal knowledge or support to maintain and maximize their use of the tools. Under-used technology is a rapidly depreciating investment. Even if you’ve implemented the latest programs and technology advancements, your company is only as good as the tools it actually uses to full capacity.
So, how does one measure the ROI of proper IT support? The downtime reduction is only one important aspect. Consider productivity gains from fast issue resolution and uninterrupted workflows.
IT support offers your business more in terms of operational efficiency as well—streamlined IT processes help reduce redundancies. Save with efficient scalability to keep your costs low, even during growth phases.
How much could you save? Let’s take a hypothetical example of a global manufacturing company experiencing downtime during peak production hours. The downtime leads to delays in supply chain operations and a drop in customer satisfaction scores.
By partnering with enterprise IT support from an organization like IBA Group, the company would get a tailored support system, including automated monitoring tools to identify and detect potential system failures long before they actually occur. An IT support system can offer real-time issue resolution to reduce downtime incidents.
If the company could reduce downtime incidents by 85%, it may save $2 million annually in lost productivity costs. Moreover, when they use an IT support expert to optimize their ERP systems, they can process customer orders faster and improve customer satisfaction ratings. This improvement, in turn, boosts their annual revenue.
Obviously, the ROI varies by each individual enterprise, but the return on investment is often substantial and clearly measurable. By improving efficiency and cutting downtime, you’ll boost sales and drive customer loyalty and satisfaction.
The Tangible Benefits of Enterprise IT Support
As discussed, there are many benefits to engaging with enterprise IT support. These benefits can have a domino effect on your business, leading to improved employee and customer relations, better performance overall, and protecting your liability against system security breaches and failures.
Here are several of the most tangible benefits of engaging with enterprise IT support.
- Enhanced system reliability
- Reduced risk of downtime and system failures
- Proactive monitoring and system maintenance
- Improved decision-making by leveraging big data and analytics for insights
- Lower operational costs with cloud and mobile solutions
- Accessibility and real-time monitoring
- Increased competitive edge with innovation and new technology
- Reduced tech-related disruptions and fewer errors, leading to improved employee morale.
Of course, there are many additional benefits as well. If you’re concerned about keeping your enterprise in an industry-leading position (or moving into greater success), reliable IT support is a crucial investment.
Future-Proofing Enterprise with IBA Group
IBA Group helps your enterprise stay ahead with many diverse IT operations, including integrating AI, cloud management, and advanced analytics. We offer ongoing support with a commitment to continuous growth and improvement.
IBA Group works as your strategic partner to ensure sustained ROI. Enterprise IT support is an investment that pays off in terms of reliability, productivity, and innovation. IBA Group is your go-to partner for IT services, including mainframe support, SAP solutions, and web and enterprise applications.
We can tailor solutions to fit your needs, using multiple technologies for seamless, cutting-edge operations. If you’d like to learn more about any of our services, including enterprise IT support, reach out to our team today.