SAP Services

Align SAP S/4HANA with evolving company strategies and implement innovative solutions quickly and successfully.

Our Gold Certified SAP consultants provide high level SAP Application Management Services. We deliver SAP Support as a Service, swift incident management, and knowledgeable change management.

SAP Application Management Services

What is SAP AMS?

SAP Application Management Services (AMS) are outsourcing services where a company that specializes in SAP maintenance and support provides ongoing support for your SAP solutions.

WHY SAP AMS?

Introduction of SAP AMS gives you the following benefits:

• High quality IT support based on your business requirements
• Deep insight into relationships between users, configuration items, and incidents
• Controllable service level
• Lower number of disruptions
• Maximum return on your SAP investment

WHAT IS SAP AMS FROM IBA GROUP?

With decades of experience in engineering excellence and provision of smart solutions, IBA Group ends your struggles with SAP maintenance. We provide SAP Support as a Service, solving incidents in real time to get your business running better and faster.

Our Gold Certified SAP consultants provide high level SAP Application Management Services. We deliver SAP Support as a Service, swift incident management, and knowledgeable change management. After three decades in business and expertise in design, development, deployment, and maintenance, IBA Group is uniquely suited to provide support across all levels. For our US clients, we focus on Level 2 and Level 3 support because it allows you to get the most of our expertise and to save money on hiring, training, development, and consulting costs. In addition to high level technical knowledge, we also bring our understanding of business needs and requirements, regulations, and constraints.

EXPERIENCED SAP SUPPORT TEAMS

Our certified SAP consultants support you through the entire cycle, from incident management to problem management and change management. IBA Group consultants solve all types of errors, including user errors, data errors, SAP errors, and implementation errors.

Our experienced staff trains users and organizes the technical support and infrastructure support you need. Our SAP consultants work with the staff you have to create seamless delivery and seamless communication about the solutions we are deploying and how those solutions improve the overall ecosystem of your operation.

In many situations, business users are unable to determine exactly what they need. You may understand the problems you face. Your IT team may have a list of common complaints or errors. From our vantage point, we see the whole picture and develop and deploy appropriate solutions to improve that picture.

SAP SUPPORT SERVICE LEADERS

MOVE FROM VENDOR LOCK-IN TO A BUSINESS-DRIVEN ROADMAP

IBA Group uses ITIL as a guideline to implement processes and functions your organization needs. ITIL (Information Technology Infrastructure Library) is a framework that standardizes the entire lifecycle of IT services within a business. The ITIL best practices align IT activities and expenses to business needs and change them as the business grows or transforms.

We offer technical support, knowledge management, and configuration management, as well as build a complete responsibility matrix, following the RACI Model (Responsible, Accountable, Contribution, and Informed). The use of the ITIL framework allows us to connect with our clients as real partners, rather than just a backend support team. Applying consistent ITIL practices across the entire SAP support lifecycle, IBA Group can do the following in the most efficient way:

• Implement processes and functions critical to SAP support, including Service Desk, Application Management, Operations Management, Service Level Management, Knowledge Management, and Configuration Management
• Create a RACI responsibility assignment matrix
• Develop process metrics
• Run service operations (Incident Management, Problem Management, Event Management, Request Fulfillment, and Release and Deployment Management)

We employ DevOps with its core principles, such as open communication, collaboration, and shared goals to see the entire process and to bring in consistency.

IBA Group provides SAP support for the entire SAP landscape around the globe, including North America, Europe, India, and Asia Pacific. Here in the US, we provide SAP support at all levels, working directly with in-house developers to ensure that SAP investments are well-spent and solutions are designed to fit every business according to its specific needs.

SAP PARTNERSHIPS

IBA Group offers a variety of services for SAP, all of which make your operation run more smoothly and help you get the most of your SAP investment. PartnerEdge empowers us to deliver more to your business. With efficiency and speed in mind, SAP PartnerEdge empowers us to design and develop solutions, as well as integrate and operationalize applications for your business seamlessly.

Further, as an SAP Development Partner, our experienced team members develop the core of SAP on JAVA language. This means that you receive sustainable support that keeps your applications working harder for you.

SAP Service Partnerships mean that our team is poised to develop SAP code to provide additional, important solutions and application management specifically for the needs of our clients and the customers they serve.

When we talk about partnership, we mean more than just SAP certification. We make a total commitment to the quality and reliability of the services we provide. In partnership with you, we deploy our expertise to build, innovate, and sustain.

SAP SUPPORT PLANS

SAP S/4HANA Migration

WHY SAP S/4HANA MIGRATION?

We give you the power to implement the most innovative SAP solutions. For our clients who need to migrate SAP S/4HANA but do not know where to start, we assess SAP systems and guide you from idea to go-live.

Times are changing for SAP users. By 2027, SAP will no longer be providing support for its flagship product SAP Business Suite 7. That means that you need to have a migration plan in place for your business. Starting migration before it is too late saves you time and money, protects your historic data, and connects you to new features faster. However, while there is a sense of urgency, it is not possible to rush the migration process. Successful SAP S/4HANA migration processes must begin well in advance of the target date.

When dealing with something that is as integral to your business operations as your systems are, it is imperative to develop a well thought out action plan that takes into account your needs, budgets, timelines, and human capital. In many cases, it makes the most sense to bring in a team like ours to guide the SAP S/4HANA conversion process. This ensures that you are not losing time, money, or essential functionality along the course of the transformation process.

SAP S/4HANA MIGRATION SERVICES

IBA Group specializes in SAP S/4HANA Migration in a variety of scenarios. From testing on our servers to quick conversion projects, we upgrade your SAP experience. With a hands-on approach and over 20 years’ experience, we are SAP S/4HANA Migration specialists, poised to meet your needs and exceed your expectations.

Technical Assessment

Technical assessment is the first step in the transition to SAP S/4HANA. It helps you determine the amount of resources and time you need to allocate to the transition. Further, it enables you to develop a detailed plan for your migration by assessing all relevant current and potential risks. As a result, it enables you to access innovative SAP S/4HANA features faster.

The technical assessment depends on the size of your system and takes between two weeks to three months. As for the migration itself, it typically takes three to four months for small and medium enterprises, and up to seven months or more for large enterprises.

As the result of that assessment, you receive a list of tasks to be implemented, as well as a recommendation for what migration scenario to use. There are four basic scenarios for migration to the on-premise version of SAP S/4HANA.

• Greenfield Implementation.
• Conversion of ERP into SAP S/4HANA, also known as System Conversion or Brownfield Implementation
• Hybrid Migration, also known as Selective Data Transfer
• Landscape Transformation

Greenfield Implementation

In the case of Greenfield Implementation, you are implementing an entirely new SAP S/4HANA system. Greenfield Implementation is the migration option to choose, if you have never used an ERP system before or if you have a system made by another vendor. Further, Greenfield Implementation is particularly useful, if your SAP system has functionality that you do not use or want to use in the future. If you migrate your system in full, you repeat your problems over again.

Brownfield Implementation

Converting ERP into SAP S/4HANA is also known as System Conversion or Brownfield Implementation. Brownfield Implementation is recommended when business processes are clear and well documented. In the case of Brownfield Implementation, you are converting the functions and data you want to retain from the old system onto the new SAP S/4HANA system.

Hybrid Migration from Business Suite 7

Hybrid Migration is useful when you need to convert your existing system and you also want to customize your functionality. The hybrid approach allows you to set up and configure differently in SAP S/4HANA. The Hybrid scenario is a good option for you, if you are choosing to use new functionalities after migration. It allows you to customize your functionality to suit your current needs and the future needs that you anticipate.

If you want to move over a certain part but not all functionality and related data, a hybrid migration project makes good sense. When you prepare to migrate to SAP S/4HANA, in order to make sure that you are not bringing over unnecessary functionality, start by choosing to create a new SAP S/4HANA system as you do with the Greenfield Implementation.

Landscape Transformation

The Landscape Transformation approach is a smart choice for a company that utilizes multiple SAP ERP systems. It is also a good choice for companies that have non-SAP applications that need to be integrated with their SAP S/4HANA systems. These include analytical platforms, HR software, and procurement applications, among other applications essential to business operations.

In these cases, the transition from the old landscape to the new one is done by migrating data from different sources with a defined set of SAP Landscape Transformation tools. Within the Landscape Transformation approach, data that are stored in the inherited applications become part of the SAP S/4HANA core. In fact, this is the first step into the new system. Once that is complete, the only thing left to do is plan the phased transfer of older business applications to SAP S/4HANA. Then, sunset those after the transfer is complete.

SIX EASY STEPS TO MIGRATE TO S/4HANA

HOW TO MIGRATE TO SAP S/4HANA CLOUD

As you are preparing for SAP S/4HANA migration, now is a smart time to consider taking advantage of other options and functionality available to your business. At this time, many enterprises find it beneficial to migrate to the SAP S/4HANA Cloud platform.

The cloud version of SAP S/4HANA makes a number of innovative features for digital transformation available. If the SAP S/4HANA Cloud is your choice, be sure to build in the time and other resources necessary to apply the Greenfield Implementation to your migration.

Having a reliable, trusted partner like IBA Group, as you prepare to migrate to SAP S/4HANA is a responsible way to begin the process. Not only are we able to connect you with the right approach, we are able to work with your in-house SAP consultants to migrate to SAP S/4HANA, so that your organization is poised to enjoy the benefits of S/4HANA sooner.

SAP S/4HANA MIGRATION LEADERS

SAP migration gives us the chance to connect with our clients as real partners. We listen carefully to your needs, limitations, goals, and system usage habits and requirements. In addition to working as a trusted partner to our clients, IBA Group is an SAP Gold Service Partner. At IBA Group, we are experts in managing how to migrate from Business Suite 7 to SAP S/4HANA. We have more than 3,500 business users working with SAP S/4HANA systems that our experts implemented across the globe.