SAP Support Service

IBA Group focuses on ensuring the stability of SAP systems, swiftly addressing any issues to minimize downtime. Our team of SAP experts is dedicated to keeping up with industry best practices, ensuring that the support provided is efficient, up-to-date, and effective in maintaining optimal system performance.

LET’S DISCOVER YOUR NEEDS TOGETHER

OPTIMIZE YOUR SAP SYSTEM WITH ITIL-ALIGNED SUPPORT

IBA Group SAP team consists of experienced SAP consultants, business analysts, database and software analysts and developers, SAP-system maintenance specialists, experts in SAP
applications and modules.

We have a team of professionals providing SAP support that is compliant with customer’s business requirements. Such an approach reduces the disruptions and provides insight into the relationship that users have with configuration items and incidents.

Round-the-Clock Customized IT Support

 

What you get?

 

24×7 IT support based on individual business requirements.

Resource Reallocation

 

What you get?

 

Possibility of allocating internal resources for other purposes.

Proactive Issue Detection

 

What you get?

 

Discovering potential issues through proactive monitoring and resolving them before they can affect a customer’s business due to a regular system checks.

Reduced Business Disruptions

 

What you get?

 

Decreased number of disruptions due to a proper incident and problem management.

Service level under control

 

What you get?

 

With our proactive approach and expert team, you can trust that your SAP system is managed effectively, keeping your operations running smoothly and service quality under strict control.

Let’s schedule a meeting

In just a click, we can discuss your challenges and how to overcome them.

WHAT options WE OFFER

Our SAP support service efficiently cover incident, release, change, and problem management, integrating ITIL standards and Agile methods for optimal system performance.

INCIDENT MANAGEMENT

  • ITIL-aligned multi-level support
  • Intelligent swarming service model

RELEASE MANAGEMENT

  • Waterfall approach
  • Agile/DevOps approach

CHANGE MANAGEMENT

  • Creating change requests from incidents and problems
  • Manage change requests fulfillment at every step from review and evaluation up to implementation and closure

PROBLEM MANAGEMENT

  • Problem identification based on the incidents trend analysis and results of proactive system monitoring
  • Problem prioritization, analysis, documenting workarounds and known errors

KNOWLEDGE MANAGEMENT

  • Documenting incidents and problems solutions
  • Creation of user guides and instructions
  • Providing technical documentation
  • Keeping documentation up to date

ADDITIONAL SUPPORT IN FINANCIAL PERIODS CLOSING IN SAP ECC, SAP S/4HANA

  • Providing additional capacity to resolve issues every month or quarter period closing
  • Supporting the customer with Fiscal year closing, e.g. number ranges reset, etc

EXTENDED SAP BASIS SUPPORT

  • Proactive system monitoring
  • SAP solutions support
  • Routine administrative activities

ACCESS CONTROL

  • Segregation of duties analysis
  • Providing and removing access
  • Tracking access usage

SERVICE REQUEST MANAGEMENT

  • Full service request lifecycle support
  • Maintaining service request knowledge base

Let’s schedule a meeting

In just a click, we can discuss your challenges and how to overcome them.

OUR EXPERTISE

450+SAP certificates
49COUNTRIES WHERE PROJECTS WERE IMPLEMENTED
25+years of SAP Partnership

SAP PRODUCTS WE SUPPORT

Explore our extensive tech stack, which includes a diverse range of frameworks, programming languages, along with specialized SAP technologies.

Frameworks:
  • FIORI
  • BOPА
  • Enhancements

Programming languages:
  • ABAP
  • Java
  • Java Script
  • HANA Dev (XSA)
  • UI5

Technologies integration:
  • IDOC/EDI, OData, SOAP, RFC
  • Workflo­w
  • Adobe Forms
  • CDS Vie­w
  • RAP

Platforms:
  • Business Technology Platform (BTP)

Applications we can assist you with in your SAP journey:
  • SAP S/4HANA On-Premise
  • SAP S/4HANA Private Cloud
  • SAP ERP
  • SAP BPC
  • SAP BW4/HANA
  • SAP Analytics Tool, Business Objects BI
  • SAP Business Warehouse (BW)
  • SAP Solution Manager
  • SAP Process Integration
  • SAP Process Orchestration
  • SAP Cloud Platform Integration (CPI)
  • SAP Integrated Business Planning (IBP)
  • SAP Cloud for Customer
  • SAP Success Factors
  • SAP Master Data overnance
  • SAP CRM
  • SAP EWM
  • SAP Intelligent RPA 2.0

We are SAP Recognized Expertise in the following industries:

Oil & Gaz
Utilities
Travel & Transportation
Telecom

We’ve the status of SAP Recognized Expertise in the following sap solutions:

  • Real estate management
  • Enterprise planning
  • Data management

  • S/4HANA
  • HANA

THE TOP 4 MUST-HAVE SAP MODULES

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Contact us

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Looking forward to hearing from you soon!