Mark Hillary is our blogger and an author of 17 books on technology and customer experience.
Everest Reports On A Complex And Competitive RPA Market
The industry analyst firm Everest Group recently reported their latest research into the development of the Robotic Process Automation (RPA) market and they have some interesting findings. The market is getting larger and more competitive, but the services provided are also increasing in complexity too.
What is a Cloud Management Platform?
Most people working in IT today know about the cloud and how cloud-based systems can offer immediate access to storage or computing power easily. Many companies now use a cloud strategy to ensure they can ramp up and down on available systems or storage – it’s a common theme of discussion when planning an IT strategy.
How Technology Companies Are Delivering A Wave Of CX Innovation
It’s always great to see when the new issue of Intelligent Sourcing arrives. It’s updated all the time online, but there is still something nice about seeing a collection of news bound together in a real magazine.
Why Won’t Robots Replace Human Workers?
The business journals used to say that outsourcing and offshoring was replacing the need for companies to hire people. Now it’s the robots that are supposed to be taking our jobs. Business journals and commentators across the world are suggesting that a wave of automation driven by smart Artificial Intelligence (AI) systems will largely replace the need for workers.