Mark Hillary is our blogger and an author of 17 books on technology and customer experience.
How Technology Companies Are Delivering A Wave Of CX Innovation
It’s always great to see when the new issue of Intelligent Sourcing arrives. It’s updated all the time online, but there is still something nice about seeing a collection of news bound together in a real magazine.
Connecting RPA to Create An Automated Enterprise
How does Robotic Process Automation (RPA) really change the enterprise? Naturally, there is a need to seek out the expertise of companies (like IBA Group!) that have expertise in all the main software systems – because it pays to bring in experts when delivering a completely new system, but what about the wider changes that continue after the implementation?
How IT Leaders Can Learn From Big Data Industry Changes
The Big Data market has transformed how most IT services are bought and sold. Often the customer is a business leader, rather than the CIO, and services are already available, rather than needing to be designed from the ground up.
RPA Is The First Step To Data Automation, Not The Final Answer
Last year the analyst firm HfS Research published a cautionary article on Robotic Process Automation (RPA). They warned that the technology and outsourcing market was hyping RPA beyond what it could possibly achieve – the talk of RPA changing the world is all hype.
How SAP Is Redefining How ERP Can Create New Business Solutions
I visited IBA Group just a few months ago and one of the most interesting interactions I had during my visit was with Dmitry Konevtsev, the SAP Department Director.
Why Won’t Robots Replace Human Workers?
The business journals used to say that outsourcing and offshoring was replacing the need for companies to hire people. Now it’s the robots that are supposed to be taking our jobs. Business journals and commentators across the world are suggesting that a wave of automation driven by smart Artificial Intelligence (AI) systems will largely replace the need for workers.